Privacy Policy
Last updated: 2026
Introduction
Jenny Palmer Therapy ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our online therapy services.
Information We Collect
We collect information you voluntarily provide to us, including:
- Contact Information: Name, email address, phone number, and postal address
- Health Information: Details about your mental health, therapy history, and clinical information provided during consultations
- Payment Information: Billing details and transaction history (processed securely through third-party payment processors)
- Communications: Messages, notes, and correspondence related to your therapy
- Website Usage Data: IP address, browser type, pages visited, and time spent on our site
How We Use Your Information
We use the information we collect to:
- Provide and improve our therapy services
- Schedule and conduct online therapy sessions
- Maintain clinical records required by professional standards
- Process payments and invoices
- Communicate with you about your therapy
- Comply with legal and regulatory obligations
- Enhance website security and prevent fraud
Data Protection & Security
We take your data protection very seriously. Your personal and clinical information is protected through:
- Encrypted communication channels (SSL/TLS)
- Secure servers and restricted access controls
- Regular security audits and updates
- Compliance with UK Data Protection Act 2018 and GDPR
- Confidentiality agreements with all staff and contractors
While we implement robust security measures, no transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but are committed to protecting your information.
Your Rights Under GDPR
You have the right to:
- Access your personal data
- Request correction of inaccurate information
- Request deletion of your data (subject to legal retention requirements)
- Restrict processing of your information
- Receive a copy of your data in a portable format
- Object to certain processing activities
To exercise these rights, please contact us at jennypalmertherapy@outlook.com.
Third-Party Sharing
We do not sell or rent your personal information. We may share data with third-party service providers who assist us (e.g., payment processors, hosting providers) under strict confidentiality agreements. These providers are contractually obligated to protect your data and use it only for the purposes we specify.
We may disclose information when required by law, court order, or to protect the safety of individuals.
Data Retention
Clinical records are retained in accordance with professional standards and legal requirements (typically 6-8 years after the end of therapy). Contact information is retained for billing and administrative purposes unless you request deletion, subject to legal obligations.
Children's Privacy
Our services are not directed to children under 18 without parental consent. We do not knowingly collect information from children. If we become aware that a child has provided personal information, we will take steps to delete such information.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of our website constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Jenny Palmer Therapy
Email: jennypalmertherapy@outlook.com
Address: 4th Floor, Silverstream House, 45 Fitzroy Street, Fitzrovia, London, W1T 6EB
If you have concerns about how we handle your data, you can also contact the Information Commissioner's Office (ICO) at www.ico.org.uk.